How we protect you privacy
This Privacy Policy describes how Distinct Kreativ we collects, uses, and discloses your information when you use our services, websites, and applications (collectively, the "Services"). We are committed to protecting your privacy and handling your data in an open and transparent manner. This policy applies to all services and solutions offered by Distinct Kreativ, including Web Solutions, ERP Solutions, Enterprise Drone Solutions, IoT Technology Solutions, and Creative Agency Services.
Information We Collect
We collect various types of information to provide and improve our Services and Solutions to you. The type of information collected depends on the nature of your interaction with us and the specific services you utilize.
1.1 Personal Information
This refers to information that can be used to identify you directly or indirectly. This may include:
- Contact Information: Name, email address, postal address, phone number.
- Account Information: Username, password, and other registration details.
- Payment Information: Billing address, credit card details, or other payment method information (processed securely by third-party payment processors).
- Professional Information: Job title, company name, industry, and business contact details.
- Communications: Records of your correspondence with us, including emails, chat logs,
and support tickets
1.2 Non-Personal Information
This refers to information that cannot be used to identify you directly. This may include:
- Usage Data: Information about how you access and use our Services, such as IP address, browser type, operating system, referral URLs, pages viewed, time spent on pages, and clickstream data.
- Device Information: Information about the device you use to access our Services, including device type, unique device identifiers, and mobile network information.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies
(like web beacons and pixels) to track activity on our Services and hold certain
information. You can instruct your browser to refuse all cookies or to indicate when a
cookie is being sent. However, if you do not accept cookies, you may not be able to use
some portions of our Services.
How We Use Your Information
We use the collected information for various purposes, primarily to provide, maintain, and improve our Services, and to communicate with you. Specific uses include:
- To Provide and Maintain Our Services: Including monitoring the usage of our Services.
- To Manage Your Account: To manage your registration as a user of the Service. The Personal Data you provide can give you access to different functionalities of the Service that are available to you as a registered user.
- For the Performance of a Contract: The development, compliance and undertaking of the purchase contract for the products, items or services you have purchased or of any other contract with us through the Service.
- To Contact You: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
- To Provide You with News and Offers: To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
- To Manage Your Requests: To attend and manage your requests to us.
- For Business Transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by us about our Service users is among the assets transferred.
- For Other Purposes: We may use your information for other purposes, such as data
analysis, identifying usage trends, determining the effectiveness of our promotional
campaigns and to evaluate and improve our Service, products, services, marketing and
your experience.
Specific Data Considerations for Our Services
Given the diverse nature of our services, certain data collection and usage practices are specific to each solution area. We ensure that all data handling adheres to the principles outlined in this policy and relevant industry standards.
3.1. Creative Agency Services
Our Creative Agency Services involve the development of visual and textual content, branding, and multimedia assets. Data collection in this area is primarily focused on client project requirements and feedback.
- Client Project Data: Information shared by clients for branding, graphic design, video production, copywriting, and other creative projects (e.g., brand guidelines, target audience, creative briefs, feedback).
- Asset Management Data: Storage and organization of creative assets (images, videos, design files) developed for clients.
Our Commitment:- Client project data and creative assets are treated with the utmost confidentiality and used exclusively for the purpose of delivering the contracted creative services.
- We ensure secure storage and access control for all client-provided and developed creative materials.
3.2. Digital Agency Services
Our Digital Agency Services encompass a broad range of digital marketing and online presence management, including SEO, PPC, Content Marketing, UI/UX Design, and Social Media Management. Data collection in this area focuses on understanding audience behavior, optimizing campaign performance, and enhancing digital assets. This includes:
- Campaign Performance Data: Metrics related to the effectiveness of digital marketing campaigns, including impressions, clicks, conversions, and audience demographics (often aggregated and anonymized).
- SEO & PPC Data: Keyword performance, search rankings, ad spend, and website traffic data to optimize search engine visibility and paid advertising efforts.
- Content Marketing Data: Engagement metrics for content (e.g., blog posts, articles), audience reach, and content consumption patterns.
- UI/UX Design Data: User testing feedback, heatmaps, session recordings (anonymized where possible), and A/B testing results to improve user experience on digital platforms.
- Social Media Data: When managing social media platforms on behalf of clients, we may process publicly available social media data (posts, comments, likes, shares, public profile information) and aggregated analytics provided by the platforms. We also handle client-provided social media credentials with strict security protocols.
- Our Commitment:
- We collect and process digital marketing and social media data solely for the purpose of managing and optimizing our clients' campaigns and online presence, in compliance with platform terms and privacy laws.
- We use aggregated and anonymized data where possible, and client-specific data is handled with strict confidentiality.•We implement robust security measures for all digital assets and client data managed under our digital agency services.
3.3. Web Solutions
For our Web Solutions, data collection primarily focuses on website analytics, user experience improvements, and client project management. This includes:
- Website Analytics Data: As described in Section 1.2 (Non-Personal Information), this helps us understand website performance, user behavior, and optimize conversion funnels.
- Client Project Data: Information shared by clients for website development and design projects (e.g., content, brand guidelines, technical specifications).
Our Commitment:
- We use website analytics data in an aggregated and anonymized form where possible, adhering to client agreements and privacy regulations.
- Client project data is treated with strict confidentiality and used solely for the purpose of delivering the contracted web solutions.
- We implement industry-standard security practices for all websites and digital assets we develop or manage.
3.4. ERP Solutions (e.g., Odoo Implementations)
When providing ERP solutions, we may process a wide range of business-critical data on behalf of our clients. This data is typically owned and controlled by our clients, and our role is primarily that of a data processor. The types of data processed can include:
- Client Business Data: Financial records, sales data, inventory information, customer databases, employee data (e.g., payroll, HR records), and operational metrics.
- User Account Data: Login credentials, access permissions, and activity logs for individuals accessing the ERP system.
Our Commitment:
- We process ERP data strictly in accordance with our client's instructions and the terms of our service agreements.
- We implement robust security measures to protect the confidentiality, integrity, and availability of client ERP data.
- Access to client ERP data is restricted to authorized personnel who require it to provide and support the ERP solution.
3.5. Enterprise Drone Solutions
Our Enterprise Drone Solutions involve the collection and processing of data through unmanned aerial vehicles (UAVs) for various commercial and industrial applications. The data collected can be highly diverse:
- Geospatial Data: High-resolution imagery, video footage, 3D models, and mapping data (e.g., for surveying, construction, agriculture).
- Sensor Data: Data from specialized sensors (e.g., thermal, multispectral) used for inspections, environmental monitoring, or asset management.
- Flight Log Data: Information about drone flight paths, altitudes, speeds, and operational parameters.
Our Commitment:
- We collect drone data solely for the purposes agreed upon with our clients and in compliance with applicable aviation regulations and privacy laws.
- We implement measures to anonymize or de-identify data where appropriate and feasible, especially when it might inadvertently capture personal information.
- Access to drone data is controlled and limited to personnel involved in processing and delivering the agreed-upon services.
Data Security
We are committed to protecting the security of your information. We implement a variety of security measures, including technical, administrative, and physical safeguards, to maintain the safety of your Personal Information when you place an order or enter, submit, or access your Personal Information. These measures are designed to prevent unauthorized access, disclosure, alteration, or destruction of your data. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Data Retention
We retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy, to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of Our Service, or we are legally obligated to retain this data for longer time periods.
Your Data Protection Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your Personal Information:•The Right to Access: You have the right to request copies of your Personal Information.
- Flight Log Data: Information about drone flight paths, altitudes, speeds, and operational parameters
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your Personal Information, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your Personal Information, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your Personal Information, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Third-Party Links
Our Services may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, you can contact us:
- By email: ask@distinctkreativ.com
- By visiting this page on our website: [https://distinctkreativ.com/contact-us
- By phone number: +267 3910134
- By mail: Plot 20744 Block 3 industrial Gaborone Botswana